How do I return my Kookaburra web order?
Kookaburra has partnered up with Australia Post to offer you free returns for parcels under 22 Kg and 105 cms within Australia. We’ve teamed up to make returns easier than ever—simple, stress-free, and with updates at every step.
How easy is it?
- Click the return button below, ensuring you include the 11-digit order id (e.g WBAU0026606)
- Pack the items into another box or satchel
- Print out the shipping label and attach to return package
- Drop off your parcel to your nearest post office.
So go ahead, shop with confidence and enjoy your 30 day risk-free trial!
FAQs
Can I exchange my Kookaburrasport.com order?
The best way to exchange your order is to simply place a new order for the item(s) you want, and then return the item you already have.
What if I have multiple boxes to return?
You can package your return in multiple packages if needed, but make sure you create a separate return for each package. This helps us process your return faster.
Where should I drop off my return?
You can take your return to the nearest Australia Post location. Make sure you ask the clerk about tracking options for the package.
How long will my refund take?
Once processed, you will receive your refund within 10 business days. Please contact our Customer Care team here if you need help completing a refund. You will receive a confirmation email once your refund has been arranged.
Where can I find my web order number?
Your order number will be included in the emails we send confirming your order and the information we sent with your order. It will begin with WBAU. Can’t find it? Let us know and we can look it up for you.
As an online customer, what do I need to include with my return?
- Please ensure you have your customer code and item code ready as seen on your invoice and order email confirmation.
- Begin a return by filling out the form HERE
- You will then receive a return label, which you will need to print, attach to item and re-package.
- Take your return to a carrier nearest to you.
Will I receive a refund of shipping fees?
Shipping fees from your original order will not be refunded for change of mind returns or for faulty returns where there are other items listed on the original invoice that are not returned.
Will I need to pay for my return?
Kookaburra Sport will cover the cost of return postage within Australia. If there are any additional costs, e.g. improper packaging of your return – you will need to cover this.
*Please Note: If exchanging, please reuse the packaging that your order was sent in. The product must be returned in the same condition it was delivered.
Can I return products that don’t meet your returns policy?
No, products returned that don’t meet our policy will either be stored in the warehouse for you to collect, or you will be charged for the product to be shipped back to your nominated address.
What will I be refunded?
Your refund will be the amount paid for the product being returned after any discounts or vouchers have been applied.
How will my refund be paid to me?
Your refund will be paid back via your original payment method.
How long will my refund take?
The funds should return to your account within 1–5 business days from the date of processing.
