How Do I Return My Order?

We want returns to be easy. That’s because we want you to trial your new Kookaburra gear, confidently knowing you can return your order for any reason within 30 days (some exceptions apply). Simply follow the steps below to send your order back, no questions asked. And remember, returns are always free.

  1. Click the button below and complete the online return form
  2. Print and attach your return label
  3. Take your return to the carrier location closest to you

So go ahead, shop with confidence and enjoy your 30 day risk-free trial!






Can I exchange my order?
The best way yo exchange your order is to simply place a new order for the item(s) you want, and then return the item you already have.

When will I be refunded?
Once we've received and processed your return, we'll issue a refund to your payment method within four business days. Refer to our refund information for additional details.

Can I return items more than 30 days after delivery?
Yes, any item that hasnt been washed, worn, or used can be returned. Review our returns policy for more information (and some exceptions).

What if I have multiple boxes to return?
You can package your return in multiple packages if needed, but make sure you create a separate return for each package. This helps us process your return faster.

Where should I drop off my return?
You can take your return to the nearest Australia Post location. Make sure you ask the clerk about tracking options for the package.


(03) 8552 1111
8:30am – 5:00pm
Mon – Fri



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