How Do I Return My Order?

We want returns to be easy. That’s because we want you to trial your new Kookaburra gear, confidently knowing you can return your order for any reason within 30 days (some exceptions apply). Simply follow the steps below to send your order back, no questions asked. And remember, returns are always free.

  1. Click the button below and complete the online return form
  2. Print and attach your return label
  3. Take your return to the carrier location closest to you

So go ahead, shop with confidence and enjoy your 30 day risk-free trial!






Can I exchange my order?
The best way yo exchange your order is to simply place a new order for the item(s) you want, and then return the item you already have.

What if I have multiple boxes to return?
You can package your return in multiple packages if needed, but make sure you create a separate return for each package. This helps us process your return faster.

Where should I drop off my return?
You can take your return to the nearest Australia Post location. Make sure you ask the clerk about tracking options for the package.

How long will my refund take?

Once processed, you will receive your refund within 10 business days. Please contact our Customer Care team here if you need help completing a refund. You will receive a confirmation email once your refund has been arranged.

Where can I find my web order number?
Your order number will be included in the emails we send confirming your order and, on the information, we sent with your order. It will begin with WBAU. Can't find it? Let us know and we can look it up for you.


As an online customer, what do I need to include with my return?

  1. Please ensure you have your customer code and item code ready as seen on your invoice and order email confirmation.
  2. Begin a Return by filling out the form HERE
  3. You will then receive a return label, which you will need to print, attach to item and re-package.
  4. Take your return to a carrier nearest to you.

Will I receive a refund of shipping fees?

Shipping fees from your original order will not be refunded for change of mind returns or for faulty returns where there are other items listed on the original invoice that are not returned.

Will I need to pay for my return?

Kookaburra Sport will cover the cost of return postage within Australia. If there are any additional costs, e.g. improper packaging of your return - you will need to cover this **Please Note: If exchanging Please reuse the packaging that your order is sent in. The product must be returned in the same condition it was delivered.

Can I return products that don't meet your returns policy?

No, products returned that don't meet our policy will either be stored in the warehouse for you to collect, or you will be charged for the product to be shipped back to your nominated address.

What will I be refunded?
Your refund will be the amount paid for the product being returned after any discounts or vouchers have been applied. 

How will my refund be paid to me?
Your refund will be paid back via your original payment method.

How long will my refund take?
The funds should return to your account within 1-5 business days from the date of processing.



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