Where is my refund?

Once we have received and processed your return, we'll send you a confirmation email and issue a refund to your original form of payment method within four business days.

Please note that it may take an additional 10 business days for your account to reflect the refunded amount. Check with your bank or financial institution to determine when they'll make their refund available to you.


1800 KOOKA
8:30am – 5:00pm
Mon – Fri



Email us and we'll reply
within 1 business day


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